For solutions to common problems, see our Troubleshooting Guides.
AskUI Suite
Platform Limitations
PxProxy - Windows Only
- Affected Versions: All current versions
- Description: PxProxy is available only for Windows AMD64 architecture
- Impact: Users on macOS, Linux, or ARM architectures cannot use the local proxy feature
- Workaround: Use alternative proxy solutions on non-Windows platforms
Performance Issues
ADE Slower Startup Time
- Affected Versions: 25.2.1 and later
- Description: AskUI Development Environment (ADE) startup is slower than previous versions
- Impact: Initial startup may take 10-30 seconds longer
- Workaround: Keep ADE running to avoid repeated startup delays
Windows-Specific Issues
Long Path Problems
- Affected Versions: All Windows installations
- Description: Windows users may encounter issues with paths exceeding 260 characters
- Impact: Installation or file operations may fail
- Solution:
Then restart your system.
Python Vision Agent
Session Management
- Issue: “Session info doesn’t match” errors
- Cause: Controller session mismatch
- Solution: See Runtime Errors Guide
Model Limitations
OCR Accuracy
- Issue: Certain fonts, font sizes or backgrounds reduce text recognition accuracy
- Affected: Decorative fonts, low contrast text, complex backgrounds
- Solution: See OCR Troubleshooting
Dynamic Content
- Issue: Rapidly changing content may not be captured accurately
- Impact: Animations, toasts or live data might be missed
- Workaround: Add delays or wait for stable state
Enterprise Features
Proxy Authentication
- Issue: NTLM/Kerberos proxy authentication requires additional setup
- Impact: Direct connection through corporate proxies may fail
- Solution: See Network Configuration
Air-Gapped Environments
- Issue: Offline installation requires manual dependency management
- Impact: Standard installation procedures don’t work
- Contact: Enterprise support for offline installation packages
Reporting New Issues
Found an issue not listed here? Please:- Check our FAQ first
- Search Discord for similar reports
- Report the issue with details
Issue Resolution Status
We track issue resolution in our:- Release Notes - For resolved issues
- Roadmap - For planned fixes
- Status Page - For service-related issues
This page is updated regularly. Last update: Check the git history for the most recent changes.