Find answers to commonly asked questions about AskUI.

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General Questions

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What is AskUI?

AskUI is a UI automation tool that uses AI vision technology to interact with any user interface. Unlike traditional selectors, AskUI understands what’s on your screen visually, making automation more resilient and human-like.

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What makes AskUI different from other automation tools?

  • Visual Understanding: Uses AI to see and understand UI elements like humans do
  • No Selectors Needed: Works without CSS selectors, XPaths, or IDs
  • Cross-Platform: Automates any application on Windows, macOS, Linux, Android, and iOS
  • Natural Language: Describe what you want in plain English

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What platforms does AskUI support?

  • Desktop: Windows, macOS, Linux
  • Mobile: Android, iOS (via device streaming)
  • Web: Any browser
  • Applications: Desktop apps, Electron apps, legacy applications

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Is AskUI secure?

Yes, AskUI is designed with security in mind:

  • All communications are encrypted
  • No screenshots or data leave your infrastructure (with on-premise option)
  • SOC 2 Type II certified
  • GDPR compliant

See our Trust Center for details.

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Getting Started

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How do I install AskUI?

See our Quickstart Guide for installation instructions for your platform.

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Do I need programming experience?

Basic programming knowledge is helpful but not required:

  • Python SDK is beginner-friendly
  • Extensive documentation and examples
  • Active community support
  • Visual workflow builder coming soon

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What languages does AskUI support?

Currently:

  • Python (primary, full support)
  • TypeScript/JavaScript (legacy, limited support)

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Can I try AskUI for free?

Yes! Sign up at hub.askui.com for a free trial that includes:

  • Full feature access
  • Community support
  • Sample projects

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Technical Questions

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What AI models does AskUI use?

AskUI uses proprietary vision models:

  • UIDT-1: UI Detection and Text recognition
  • Custom models: For specific UI elements
  • Grounding models: For natural language understanding

See AI Models for details.

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Can I use AskUI in CI/CD pipelines?

Yes! AskUI integrates with:

  • GitHub Actions
  • GitLab CI
  • Jenkins
  • Azure DevOps
  • Docker

See our Integration Guides.

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Does AskUI work with virtual machines?

Yes, AskUI works with:

  • VMware
  • VirtualBox
  • Hyper-V
  • Cloud VMs (AWS, Azure, GCP)
  • Docker containers

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Can AskUI handle dynamic content?

Yes! AskUI excels at dynamic content because it:

  • Understands visual context
  • Doesn’t rely on fixed selectors
  • Can wait for elements to appear
  • Handles animations and transitions

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Pricing and Licensing

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How is AskUI priced?

AskUI offers:

  • Free Trial: Full features for evaluation
  • Team: Pay-per-use model
  • Enterprise: Custom pricing with SLA

Contact sales@askui.com for details.

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Can I use AskUI for commercial projects?

Yes, with appropriate licensing. Check your subscription terms or contact sales.

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Is there an on-premise option?

Yes, enterprise customers can deploy AskUI on-premise for complete data control.

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Common Use Cases

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What can I automate with AskUI?

Common scenarios include:

  • End-to-end testing
  • Regression testing
  • Data entry automation
  • Legacy system integration
  • Cross-browser testing
  • Mobile app testing
  • RPA workflows

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Can AskUI automate desktop applications?

Yes! AskUI can automate:

  • Native Windows applications
  • macOS applications
  • Linux applications
  • Electron apps
  • Java Swing/AWT
  • .NET WinForms/WPF

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Does AskUI support mobile testing?

Yes, through:

  • Real device streaming
  • Emulators/simulators
  • Cloud device farms

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Troubleshooting

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Where can I find help?

  1. Troubleshooting Guides
  2. Discord Community
  3. Support Email
  4. Documentation

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How do I report bugs?

See our Bug Reporting Guide for detailed instructions.

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What if I’m having technical issues?

Check our specific troubleshooting guides:

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Community and Resources

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Is there a community forum?

Join our Discord server to:

  • Ask questions
  • Share experiences
  • Get help from experts
  • Connect with other users

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Where can I find examples?

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Can I contribute to AskUI?

Yes! We welcome contributions:

  • Report bugs
  • Suggest features
  • Share use cases
  • Write tutorials
  • Help other users

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Next Steps