Before Reporting an Issue
1. Gather System Information
2. Check Existing Resources
- Review relevant troubleshooting guides
- Search our Discord community for similar issues
- Check release notes for known issues
3. Document the Problem
Prepare these details:- Steps to reproduce the issue
- Expected behavior vs actual behavior
- Error messages (exact text or screenshots)
- Your code snippet that triggers the issue
Generating Error Reports
Automatic Error Report
The fastest way to collect diagnostic information:- Open Terminal/PowerShell
- Enter
askui-shell
- Import debug commands:
- Generate the report:
Error Report Process
When you runAskUI-NewErrorReport
:
What’s Included in Error Reports
- System information and versions
- AskUI configuration (workspace ID only, no tokens)
- Recent logs from AskUI processes
- Error stack traces
- Environment details
Your access tokens and sensitive data are NOT included in error reports.
Contacting Support
Email Support
Send reports to: support@askui.com Include:- Error report ZIP file (from
AskUI-NewErrorReport
) - Description of the issue
- Impact on your work
- Any workarounds you’ve tried
Discord Community
Join our Discord server:- Post in
#support
channel - Share error reports and screenshots
- Get help from community and AskUI team
GitHub Issues
For confirmed bugs:- Visit AskUI GitHub
- Check existing issues first
- Create new issue with:
- Clear title
- Reproduction steps
- Environment details
- Error messages
Response Times
- Email: 24-48 business hours
- Discord: Community responses often within hours
- Critical Issues: Mark as “URGENT” in email subject
Providing Feedback
Feature Requests
Send ideas to: feedback@askui.com Include:- Use case description
- Current workaround (if any)
- Expected benefit
Documentation Improvements
Found an error or unclear section?- Email specific page and issue
- Suggest improvements
- Share what confused you
Common Support Scenarios
”It works on my machine but not in CI/CD”
Provide:- Local environment details (from
AskUI-ShowVersions
) - CI/CD environment details
- Differences in configuration
- CI/CD logs
”Element not found” Issues
Include:- Screenshot from
agent.save_screenshot()
- Your selector code
- HTML/UI framework being automated
Performance Problems
Share:- Time measurements
- System resources (CPU, RAM)
- Number of agents running
- Size of UI being automated
Self-Service Resources
Before contacting support, try:- Documentation Search: Use search feature in docs
- Discord History: Search previous discussions
- YouTube Tutorials: Check AskUI YouTube
- Blog Posts: Visit blog.askui.com
Enterprise Support
Enterprise customers have additional options:- Dedicated support channel
- Priority response times
- Direct access to engineering team
- Custom training sessions
Next Steps
- Back to Troubleshooting Overview
- Review Common Issues
- Check FAQ