Troubleshooting
Step-by-step fixes for common AskUI issues, connection, agent behavior, performance, model providers, and more.
Connection & sessions
Session mismatches, post-reboot failures, RDP and locked-screen issues.
Misclicks & stuck runs
Wrong clicks, screen misinterpretation, and runs stopping mid-test.
Performance & cost
Unexpected cost increases and slow or crashing long runs.
AgentOS service (Windows)
Restarting the service, CTRL+ALT+DEL, elevated apps, and port errors.
Network proxy
Configuring the proxy AskUI Desktop uses, and what to check when connections fail.
Run failures
Debugging FAILED and BROKEN statuses, and runs that produce no results.
Model provider errors
429, 401, 403, 404, connection refused, and vision-model errors for BYOM.
Logs
The AskUI Core Service and the Remote Device Controller write to two separate locations. For most issues, collect logs from both:
Remote Device Controller (runs in the interactive user session):
%userprofile%\.askui\LogsAskUI Core Service (runs as SYSTEM):
C:\Windows\System32\config\systemprofile\.askui\logs