Get help
How to report bugs and contact the AskUI team.
Before reaching out
Working through these steps first usually resolves the issue faster than opening a ticket:
Check the run report. Open the failing run's report and look at the step
that failed. The screenshot and status (FAILED vs BROKEN) usually point
directly at the problem. See Reading a run report.
Check the troubleshooting guide. The most common AgentOS and connectivity issues are documented in Troubleshooting.
Diagnostic report
AskUI Diagnostic Tool coming soon
We are building a diagnostic tool that automatically checks your system configuration, installed versions, network connectivity, AgentOS reachability, environment variables, and more, and writes a structured report. You will be able to send this report directly to support so we can tell you exactly what is wrong, for example why a remote AgentOS cannot be reached.
What to include in a bug report
A good bug report gets you a faster answer. Include:
- AskUI Desktop version: shown in the app's About screen
- Operating system and version: e.g. Windows 11 22H2, macOS 14.4
- Steps to reproduce: the exact sequence of actions that causes the issue
- Expected behavior: what should happen
- Actual behavior: what actually happens, including any error messages
- The run report: the
.mdfile or a screenshot of the failing step - AgentOS logs (for AgentOS issues), see Logs
Contact channels
| Channel | Best for | Response time |
|---|---|---|
| support@askui.com | Bug reports, technical issues | 24-48 business hours |
| feedback@askui.com | Feature requests, docs feedback | - |
Mark your email subject URGENT for critical production issues.
Enterprise support
Enterprise customers have access to:
- A dedicated support channel
- Priority response times
- Direct access to the engineering team
- Custom onboarding and training sessions
Contact your account manager to activate enterprise support.
Status and known issues
- Service status: status.askui.com
- Security and compliance: trust.askui.com
- GitHub issues: github.com/askui