FAQ
Pricing & licensing
Plans, on-premise options, billing errors, and reading credit consumption.
How is AskUI priced?
AskUI offers a free trial, team plans (pay-per-use), and enterprise plans with custom pricing and SLA. Contact sales@askui.com for enterprise terms.
Is there an on-premise option?
Yes. Enterprise customers can deploy AskUI fully on-premise or in an air-gapped environment. Contact your account manager or sales@askui.com.
I get a billing or credit error during a run.
This is an account issue, not a broken installation. It means AskUI could not authorize the run against your workspace, usually because credits are exhausted or the subscription has lapsed.
Steps to resolve:
- Open AskUI Hub → Workspace → Billing and check your subscription status and remaining credits.
- If credits are exhausted, top up or upgrade your plan.
- If the error persists on an active paid plan, contact support@askui.com with your workspace ID and the error message from the run report.
How do I see how many credits a run consumed?
- Per run: open the run report, the header shows total tokens and cost for that run.
- Across all runs: go to AskUI Hub → Workspace → Usage. See the Usage dashboard for a breakdown by run, test case, and access token.