> ## Documentation Index
> Fetch the complete documentation index at: https://docs.askui.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reporting Bugs and Getting Help

> How to report issues, generate error reports, and get support

This guide shows you how to report bugs, generate diagnostic information, and get help from the AskUI team.

## Before Reporting an Issue

### 1. Gather System Information

```powershell theme={null}
# In askui-shell
AskUI-ShowVersions
```

Save this output - support will need it.

### 2. Check Existing Resources

* Review relevant [troubleshooting guides](/02-how-to-guides/04-troubleshooting/00-troubleshooting-overview)
* Search our [Discord community](https://discord.gg/Gu35zMGxbx) for similar issues
* Check [release notes](/05-additional-resources/release-notes/00-release-notes-overview) for known issues

### 3. Document the Problem

Prepare these details:

* Steps to reproduce the issue
* Expected behavior vs actual behavior
* Error messages (exact text or screenshots)
* Your code snippet that triggers the issue

## Generating Error Reports

### Automatic Error Report

The fastest way to collect diagnostic information:

1. Open Terminal/PowerShell
2. Enter `askui-shell`
3. Import debug commands:
   ```powershell theme={null}
   AskUI-ImportDebugCommands
   ```
4. Generate the report:
   ```powershell theme={null}
   AskUI-NewErrorReport
   ```

### Error Report Process

When you run `AskUI-NewErrorReport`:

```bash theme={null}
(base) ADE C:\Users\AskUi\> AskUI-NewErrorReport
Info:  Generating a new error report...
Info:  Error description file created at 'C:\Users\AskUi\.askui\ErrorReports\[GUID]\ErrorDescription.md'
Do you want to open the error report directory? (y/n): n
Do you approve the error report content? (y/n): y
Info:  Error report compressed at 'ErrorReport-[GUID]-[DATE].zip'
Info:  Submitting error report...
Info:  Error report was submitted successfully.
```

### What's Included in Error Reports

* System information and versions
* AskUI configuration (workspace ID only, no tokens)
* Recent logs from AskUI processes
* Error stack traces
* Environment details

<Note>
  Your access tokens and sensitive data are NOT included in error reports.
</Note>

## Contacting Support

### Email Support

Send reports to: [support@askui.com](mailto:support@askui.com)

Include:

1. Error report ZIP file (from `AskUI-NewErrorReport`)
2. Description of the issue
3. Impact on your work
4. Any workarounds you've tried

### Discord Community

Join our [Discord server](https://discord.gg/Gu35zMGxbx):

* Post in `#support` channel
* Share error reports and screenshots
* Get help from community and AskUI team

### GitHub Issues

For confirmed bugs:

1. Visit [AskUI GitHub](https://github.com/askui)
2. Check existing issues first
3. Create new issue with:
   * Clear title
   * Reproduction steps
   * Environment details
   * Error messages

## Response Times

* **Email**: 24-48 business hours
* **Discord**: Community responses often within hours
* **Critical Issues**: Mark as "URGENT" in email subject

## Providing Feedback

### Feature Requests

Send ideas to: [feedback@askui.com](mailto:feedback@askui.com)

Include:

* Use case description
* Current workaround (if any)
* Expected benefit

### Documentation Improvements

Found an error or unclear section?

* Email specific page and issue
* Suggest improvements
* Share what confused you

## Common Support Scenarios

### "It works on my machine but not in CI/CD"

Provide:

* Local environment details (from `AskUI-ShowVersions`)
* CI/CD environment details
* Differences in configuration
* CI/CD logs

### "Element not found" Issues

Include:

* Screenshot from `agent.save_screenshot()`
* Your selector code
* HTML/UI framework being automated

### Performance Problems

Share:

* Time measurements
* System resources (CPU, RAM)
* Number of agents running
* Size of UI being automated

## Self-Service Resources

Before contacting support, try:

1. **Documentation Search**: Use search feature in docs
2. **Discord History**: Search previous discussions
3. **YouTube Tutorials**: Check [AskUI YouTube](https://youtube.com/@askui)
4. **Blog Posts**: Visit [blog.askui.com](https://blog.askui.com)

## Enterprise Support

Enterprise customers have additional options:

* Dedicated support channel
* Priority response times
* Direct access to engineering team
* Custom training sessions

Contact your account manager for details.

## Next Steps

* Back to [Troubleshooting Overview](/02-how-to-guides/04-troubleshooting/00-troubleshooting-overview)
* Review [Common Issues](/02-how-to-guides/04-troubleshooting/01-common-issues)
* Check [FAQ](/03-explanation/04-faq/faq)